Refund and Returns Policy

We want you to be completely satisfied with your purchase. Please read our Returns & Refunds policy below.

1. Eligibility for Returns

We accept returns under on of the following conditions:

• The product is defective, damaged, or incorrect.
• The product is unused, in original packaging, and returned within 7 days of delivery.

Change-of-mind returns are only accepted at our discretion and may be subject to restocking fees.

2. How to Request a Return

To request a return, please contact us at support@astrogear.co.za with:

• Your order number.
• A brief description of the issue.
• Photos if the item is damaged or incorrect.

We will guide you through the return process.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed via the original payment method within 2–5 business days.

4. Return Shipping

• If the return is due to a defect or our error, we will cover the return shipping costs.
• If returning for any other reason, you will be responsible for return shipping.

5. Non-Returnable Items

Certain products cannot be returned, including:

• Opened or used filters.
• Custom or special-order items.
• Clearance or discounted items (unless faulty).