We want you to be completely satisfied with your purchase. If you need to return an item, please follow the process below or contact support@astrogear.co.za for assistance.
1. Eligibility for Returns
We accept returns under one of the following conditions:
- The product is defective, damaged, or incorrect.
- The product is unused, in original packaging, and returned within 7 days of delivery.
Change-of-mind returns are only accepted at our discretion and may be subject to a 5% restocking fee.
2. How to Request a Return
To request a return, please contact us at support@astrogear.co.za with:
- Your order number.
- A brief description of the issue.
- Photos if the item is damaged or incorrect.
We will guide you through the return process.
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refunds are processed via the original payment method (PayFast/PayGate) or by EFT if required, typically within 2–5 business days after approval.
4. Return Shipping
- If the return is due to a defect or our error, we will cover the return shipping costs.
- If returning for any other reason, you will be responsible for return shipping.
5. Non-Returnable Items
Certain products cannot be returned, including:
- Opened or used filters.
- Custom or special-order items.
- Clearance or discounted items (unless faulty).
