Refund & Returns Policy - AstroGear

1. Eligibility for Returns

We accept returns under one of the following conditions:

✓The product is defective, damaged, or incorrect

✓The product is unused, in original packaging, and returned within 7 days of delivery

!Change-of-mind returns are only accepted at our discretion and may be subject to a 5% restocking fee

!Backordered or special-order items may have additional return limitations once they have been ordered from a supplier specifically for you

•You may request a full or partial cancellation while an order is still awaiting payment, paid, or being processed
•Cancellation requests are reviewed by support before the order is cancelled, especially where supplier ordering, shipping, or payment fees may already have been incurred
•Where approved, we may resolve the cancellation by refund or store credit depending on the order status and the customer preference

To request a return, use the request option on your order page or contact us at support@astrogear.co.za with:

We will guide you through the return process. For guest orders, use the secure order link from your order confirmation email.

•Once your return is received and inspected, we will notify you of approval or rejection
•Refunds are processed via the original payment method or by EFT if required
•Refunds typically process within 2–5 business days after approval
•If a backordered item cannot be supplied within a reasonable timeframe, we will contact you with the options available for that order

✓If the return is due to a defect or our error, we will cover the return shipping costs

!If returning for any other reason, you will be responsible for return shipping

Marketplace purchases follow additional return conditions. Please refer to the Marketplace Policy for specific terms.

Certain products cannot be returned unless they are faulty or incorrectly supplied, including:

Opened or used filters

Custom or special-order items

Clearance items (unless faulty)