Easy Returns
Refund & Returns
We want you to be completely satisfied with your purchase. If something is wrong, here's how we handle it.
1. Eligibility for Returns
We accept returns under one of the following conditions:
✓The product is defective, damaged, or incorrect
✓The product is unused, in original packaging, and returned within 7 days of delivery
!Change-of-mind returns are only accepted at our discretion and may be subject to a 5% restocking fee
!Backordered or special-order items may have additional return limitations once they have been ordered from a supplier specifically for you
2. How to Request a Return
To request a return, contact us at support@astrogear.co.za with:
- 1.Your order number
- 2.A brief description of the issue
- 3.Photos if the item is damaged or incorrect
We will guide you through the return process.
3. Refunds
- •Once your return is received and inspected, we will notify you of approval or rejection
- •Refunds are processed via the original payment method or by EFT if required
- •Refunds typically process within 2–5 business days after approval
- •If a backordered item cannot be supplied within a reasonable timeframe, we will contact you with the options available for that order
4. Return Shipping
✓If the return is due to a defect or our error, we will cover the return shipping costs
!If returning for any other reason, you will be responsible for return shipping
Marketplace purchases follow additional return conditions. Please refer to the Marketplace Policy for specific terms.
5. Non-Returnable Items
Certain products cannot be returned unless they are faulty or incorrectly supplied, including:
Opened or used filters
Custom or special-order items
Clearance items (unless faulty)
Have questions about this page? Contact us at support@astrogear.co.za