Legal Agreement

Terms of Service

By accessing and using our website, you agree to the following Terms & Conditions.

Last Updated: May 2026

1. General

We sell astrophotography equipment and accessories through this online store, including local stock, products available on backorder, and Marketplace listings where enabled. All purchases are subject to product availability, pricing, and acceptance of your order.

2. Pricing & Payment

  • All prices are listed in ZAR
  • Our pricing model aims to keep local pricing competitive with, and where possible lower than, the realistic landed cost of importing the same item yourself
  • Landed cost can include international shipping, customs duties, VAT, courier handling, bank fees, exchange-rate movement, and warranty logistics
  • We are not yet VAT registered, so no VAT is charged at this time
  • We reserve the right to update prices or correct errors without prior notice, especially where supplier pricing, exchange rates, or freight costs change
  • Full payment is required before orders are processed

3. Orders & Delivery

  • Once your order is placed, you will receive an order confirmation by email
  • We aim to dispatch stocked items within 1-2 working days
  • Some items are offered on backorder so that customers can access a broader specialist catalogue without waiting for us to carry every item locally
  • Backordered items are sourced after order placement. Lead times are estimates and can change due to supplier stock, international freight, customs clearance, or courier delays
  • Delivery times vary depending on location and courier services

4. Warranty & Product Support

All products are covered by manufacturer warranties as detailed in the product description. We assist with warranty claims by liaising with the manufacturer on your behalf where needed. For imported or backordered products, warranty handling may take longer than locally stocked replacements because the manufacturer or overseas supplier may need to inspect, repair, or replace the item.

5. Limitation of Liability

We make every effort to ensure product descriptions and specifications are accurate. However, we cannot be held responsible for minor discrepancies or typographical errors.

While we strive to provide up-to-date product information, some descriptions may differ slightly from the manufacturer's official data. Where available, each product page includes a link to the manufacturer's website for the most current information.

We are not liable for any indirect, incidental, or consequential damages arising from the use of products purchased on this site.

6. Marketplace

In addition to selling new products, AstroGear provides a platform for customers to buy and sell second-hand equipment through the Marketplace. All such transactions are subject to our Marketplace Policy, which forms part of these Terms & Conditions.

AstroGear verifies listings and facilitates payments through escrow to protect both buyers and sellers.

Marketplace Policy

About the Marketplace

AstroGear provides a community-driven, escrow-based platform for safe buying and selling of second-hand astrophotography equipment within South Africa.

Listings & Approval

  • All listings must include accurate title, description, price, condition, and photos
  • AstroGear reviews all draft listings before publication
  • We may reject listings that are incomplete, inaccurate, or inappropriate

Service Levels & Fees

AstroGear offers different service levels for Marketplace transactions, each with different features and fees. Details are shown when creating a listing.

  • Secure escrow payment handling
  • Buyer and seller protection
  • Platform verification of listings
  • Shipping costs paid by buyer at checkout where applicable
  • We offer a discount for EFT payments for which there are no Payment gateway fees

Buyer Protection

  • All payments are held securely until order completion
  • "As-Is" items are final sale unless not received or grossly misrepresented
  • Disputes are reviewed and resolved by AstroGear

Shipping for Marketplace Items

  • Live courier quotes are available at checkout with multiple shipping options
  • Buyers can select their preferred courier service and speed
  • Optional shipping insurance is available based on item value (up to R30,000)
  • Tracking details are provided for all shipments

Multi-Seller Orders

Orders containing items from multiple sellers (including AstroGear stock and Marketplace items) will be split into separate orders, each with its own shipping. This ensures each seller can fulfill their items directly.

Returns & Refunds for Marketplace Items

Marketplace purchases may be eligible for returns and refunds, subject to the following conditions:

  • Returns must be requested within the applicable protection period
  • Items must be in the same condition as received
  • "As-Is" items are final sale unless not received or grossly misrepresented

Important: For approved refunds, third-party costs (shipping fees, payment gateway fees, and bank charges) that were incurred to process the transaction cannot be recovered and will be deducted from the refund amount. AstroGear's platform commission is refunded in full.

Governing Law

These Terms & Conditions are governed by the laws of South Africa. Any disputes will be resolved in accordance with local legal requirements.

Have questions about this page? Contact us at support@astrogear.co.za